![]() “I am lucky to have a team that is ready to step up to the plate and handle any task thrown our way. “We have a great group of guys here,” Sarsfield said. Note: Part-time agents are limited to replying to 10 unique tickets in any 30-day period. The actions you can perform across your site are based on your agent or admin type as well as some site-wide agent permissions. The shop’s teamwork and loyalty to each other is the backbone of how they function, Meho said. Within Teamwork Desk, user permissions and access vary for the different user types on your site. Select the Tickets tab from the main navigation bar at the top of your. In Teamwork Desk's navigation redesign, currently in early release, smart inboxes are now called custom views. This page relates to the Classic Desk navigation experience. We are asking these guys to function as technical sergeants, and they are young NCOs. Within Teamwork Desk, you can view and manage all of your team's tickets in the main Tickets area. “I think that is what makes it so unique and incredible. “The support for the whole base basically falls on the shoulders of four staff sergeants,” said Meho. With both of the Airmen being new to the career field, the brunt of the work falls on the fresh NCOs. The shop currently has four staff sergeants and two Airmen. “Everyone in that shop is under 27 years old.” “They have shown maturity beyond their years,” Meho said. Situations like these can throw shops into chaos, but the Airmen have pushed forward and persevered despite the challenges. With so few people in the shop, they work extended hours and spend more time on call. “It has made the work more intense, but it’s a job that has to get done.” Ryan Sarsfield, 325th CS client systems supervisor. “Currently, we have a lot of people deployed,” said Staff Sgt. The critical job performed by these technicians keeps the base’s ability to communicate intact, and they are performing this duty with a nearly a third of their needed manning. I dare say, that without them, Tyndall couldn’t function properly.” “Anything that has to do with computer software management, troubleshooting, Voice over Internet Protocol or telephone issues, those are the guys who fix it. Scroll down to the Labor Product for Ticket Timer labor charges field. Aminah Meho, 325th CS client systems and knowledge operations section chief. ![]() “Basically, they are the repairmen,” said Master Sgt. 0:00 / 1:38 Teamwork Desk - Logging Time On A Ticket Teamworkdotcom 9.68K subscribers Subscribe Like 1. When computers and phones need to be fixed, this shop is responsible for getting the job done. The 325th Communications Squadron client systems work center is the core of all of the base’s communications. In a small shop, a group of six Airmen start their day knowing that enough work for 15 technicians will fall on their shoulders alone. Another busy day is underway with no end in sight.
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